FAQs | Frequently Asked Questions | MDSolarSciences – MDSolarSciences™
FREE SHIPPING ON ORDERS OVER $50

Shipping

When can I expect my MDSolarSciences package to arrive?

Note: Transit times can be impacted during the holiday shipping season. We do our best to ship your orders as quickly as we can and work with our shipping partners to get these to you in a timely manner. 

Estimated Shipping Time

United States: Standard: 5-7 business days

United States (Expedited): 2-3 business days

Where does MDSolarSciences ship?

We ship to the contiguous United States + Hawaii, Puerto Rico, and USVI. We do not yet ship internationally from www.mdsolarsciences.com. If you need international shipping, you can shop our products on Amazon; they ship to Canada and a few other countries outside the U.S.

Note: Due to temporary shipping issues, we cannot ship our QuickDry Spray and KidSpray to Hawaii, Alaska, PR and the USVI. We are working to resolve the issue.

How can I edit my shipping address?

If your order was placed after 8:30 a.m., changes must be requested prior to 2:00 p.m by emailing info@mdsolarsciences.comIf your order was placed after 2pm, changes must be requested before 8:30am the next day by emailing that same address. 

What shipping methods do you provide?

USPS, FedEx, UPS, Next Day Air, 2nd Day Shipping

Please note: Our sprays are only available for ground shipping and cannot be mailed via 2-day express or overnight shipping.

Do you offer free shipping?

Free shipping applies to orders $50 and above. *Free Shipping is for US only, Standard Shipping. 

Orders 

How can I update my order?

If your order was placed after 8:30 a.m., changes must be requested prior to 2:00 p.m by emailing info@mdsolarsciences.comIf your order was placed after 2pm, changes must be requested before 8:30am the next day by emailing that same address. 

How can I check the status of my order?

Please email info@mdsolarsciences.com along with your order number for a status update. 

What forms of payment do you accept?

We accept Visa, MasterCard, AmEx, Discover, Google Pay, Apple Pay, ShopPay, PayPal, AmazonPay, FSA/HSA and AfterPay.

Can I use my FSA/HSA dollars on the MDSolarSciences website?

Yes, you can use your FSA/HSA dollars to purchase all MDSolarSciences SPF products. This includes all SPF product collections, Kids SPF and Lip SPF. Just use your FSA/HSA card like you would your credit card at checkout (If you'd rather use your regular credit card, you can also email us for an itemized receipt to file a claim.)

IMPORTANT TO NOTE: Reimbursements are determined by your individual insurance plan/provider. While all SPF/sunscreen products are eligible, your insurance provider has final say in whether or not you will be reimbursed. MDSolarSciences does not have control over what insurance providers deem as eligible for reimbursement.

What should I do if I received a damaged item(s)?

Please email info@mdsolarsciences.com with a description of the product + order number. If you can add a photo of the damage, that is always helpful and can fasten the process. 

What should I do if a product was missing or I received the wrong product?

Please email info@mdsolarsciences.com with your order number and the details of the issue. 

What is your return policy?

If you don't love your MDSolarSciences product, you can return it. Returns must be processed within 30 days of a purchase. If the return is due to damaged products or a quality issue, a return label will be supplied by MDSolarSciences at no cost. All other shipping returns will be paid for by the consumer.

How do I receive a refund if I've purchased through AfterPay?

Your refund will come from 'Recharge'.

Subscriptions

What is a MDSolarSciences Subscription?

If you have a favorite MDSolarSciences product that you use regularly, you can sign up for an automated Subscription and pick the refill pace that make the most sense for you. You will then receive your product every 30, 60 or 90 days and enjoy a 15% price reduction on that item.

How do I make changes to my subscription (address, delivery date)?

You can manage your subscription via the email you received when subscribing. If you are unable to locate it, please email info@mdsolarsciences.com and we will resend it. 

When will my subscription be delivered?

Orders are usually shipped within 1-2 business days from the day they were placed.

Is there a cutoff date to make any changes to my subscriptions?

Yes, any changes or cancellations to your subscription must be made 24 hours in advance of the ship date.

What payment methods are available for subscription orders?

Visa, MasterCard, AmEx, Discover, Google Pay and Apple Pay. AfterPay cannot be used as a form of payment for subscriptions.

How do I sign up for a subscription?

When ordering a product on www.mdsolarsciences.com, choose the Subscribe and Save option and pick a delivery frequency before checking out.

Account

How do I create an MDSolarSciences account?

Use this link: https://mdsolarsciences.com/account/register

Wholesale Inquiry

If you are interested in retailing MDSolarSciences products, please email info@mdsolarsciences.com

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