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Support hours: Monday-Friday, 7am-3:30pm
Shipping
When can I expect my MDSolarSciences package to arrive?
When can I expect my MDSolarSciences package to arrive?
We try our best to ship all orders in a timely manner, typically within 2-3 business days. Orders must be placed by Noon EST for overnight/rushed shipping Monday – Friday.
Where does MDSolarSciences ship?
Where does MDSolarSciences ship?
We ship to the contiguous United States + Hawaii, Puerto Rico, and USVI. We do not yet ship internationally from www.mdsolarsciences.com. If you need international shipping, you can shop our products on Amazon; they ship to Canada and a few other countries outside the U.S.
Note: Due to temporary shipping issues, we cannot ship our QuickDry Spray and KidSpray to Hawaii, Alaska, PR and the USVI. We are working to resolve the issue.
How can I edit my shipping address?
How can I edit my shipping address?
If your order was placed after 8:30 am, changes must be requested prior to 11 am by mailing info@mdsolarsciences.com.
If your order was placed after 12 pm, changes must be requested before 4:00 pm the next day by emailing that same address.
We cannot guarantee the change can be made.
What shipping methods do you provide?
What shipping methods do you provide?
USPS, UPS, Next Day Air, 2nd Day Shipping
Do you offer free shipping?
Do you offer free shipping?
Free shipping applies to orders $75 and above. *Free Shipping is for US only, Standard Shipping.
Orders
How can I update my order?
How can I update my order?
If your order was placed after 8:30 am, changes must be requested prior to 11 am by emailing info@mdsolarsciences.com.
If your order was placed after 12 pm, changes must be requested before 4:00 pm the same day by emailing that same address.
We cannot guarantee changes can be made.
What forms of payment do you accept?
What forms of payment do you accept?
We accept Visa, MasterCard, AmEx, Discover, Google Pay, Apple Pay, ShopPay, PayPal, AmazonPay, FSA/HSA and AfterPay.
Can I use my FSA/HSA dollars on the MDSolarSciences website?
Can I use my FSA/HSA dollars on the MDSolarSciences website?
Yes, you can use your FSA/HSA dollars to purchase all MDSolarSciences SPF products. This includes all SPF product collections, Kids SPF and Lip SPF. Just use your FSA/HSA card like you would your credit card at checkout (If you'd rather use your regular credit card, you can also email us for an itemized receipt to file a claim.)
IMPORTANT TO NOTE:
Reimbursements are determined by your individual insurance plan/provider. While all SPF/sunscreen products are eligible, your insurance provider has final say in whether or not you will be reimbursed. MDSolarSciences does not have control over what insurance providers deem as eligible for reimbursement.
What should I do if I received a damaged item(s)?
What should I do if I received a damaged item(s)?
Please email info@mdsolarsciences.com with a description of the product + order number. If you can add a photo of the damage, that is always helpful and can fasten the process.
Returns
Returns
Complete customer satisfaction is our goal at MDSolarSciences. If for some reason you are not satisfied with your MDSolarSciences’ product, please contact us to arrange for a return authorization, and exchange or refund, within 30 days of purchase. Products should be returned or exchanged in their original packaging with your order number and name written clearly. Refunds and exchanges will be for the amount of original purchase price. Shipping and handling charges are non-refundable.
Return shipping fees will be the responsibility of the customer. Returns will be processed as quickly as possible once the products are returned to our shipping and returns center. We will make every effort to process returns within 5 days. We suggest that all returns be sent through FedEx, UPS or USPS.
If your product arrives damaged, please contact us within 10 days of delivery. You can contact us is via email at info@mdsolarsciences.com or by using the chat box located in the bottom right hand corner of our website.
Subscriptions
What is a MDSolarSciences Subscription?
What is a MDSolarSciences Subscription?
If you have a favorite MDSolarSciences product that you use regularly, you can sign up for au automated subscription and pick the refill pace that make the most sense for you. You will then receive your product every 30, 60 or 90 days and enjoy a price reduction on that item.
How do I make changes to my subscription (address, delivery date)?
How do I make changes to my subscription (address, delivery date)?
You can manage your subscription via the email you received when subscribing.
If you are unable to locate it, please email info@mdsolarsciences.com and we will resend it.
Is there a cutoff date to make any changes to my subscriptions?
Is there a cutoff date to make any changes to my subscriptions?
Yes, any changes or cancellations to your subscription must be made 48 hours in advance of the ship date.
What payment methods are available for subscription orders?
What payment methods are available for subscription orders?
Visa, MasterCard, AmEx, Discover, Google Pay and Apple Pay. AfterPay cannot be used as a form of payment for subscriptions.
Returns
Returns
Complete customer satisfaction is our goal at MDSolarSciences. If for some reason you are not satisfied with your MDSolarSciences’ product, please contact us to arrange for a return authorization, and exchange or refund, within 30 days of purchase. Products should be returned or exchanged in their original packaging with your order number and name written clearly. Refunds and exchanges will be for the amount of original purchase price. Shipping and handling charges are non-refundable.
Return shipping fees will be the responsibility of the customer. Returns will be processed as quickly as possible once the products are returned to our shipping and returns center. We will make every effort to process returns within 5 days. We suggest that all returns be sent through FedEx, UPS or USPS.
If your product arrives damaged, please contact us within 10 days of delivery. You can contact us is via email at info@mdsolarsciences.com or by using the chat box located in the bottom right hand corner of our website.
Account
How do I create an MDSolarSciences account?
How do I create an MDSolarSciences account?
Use this link: https://mdsolarsciences.com/account/register
How can I delete my account?
How can I delete my account?
Please email info@mdsolarsciences.com and we will take care of this.
Contact Us
How do I contact MDSolarSciences?
How do I contact MDSolarSciences?
You can reach out to us via email at info@mdsolarsciences.com, or by using the chat box on the website.
We make all efforts to respond in a timely manner. Please note our customer service is only online Monday - Friday, 9am - 3:30 pm EST and we do not process or ship orders on the weekend. If you have an issue with an order placed over the weekend, please patiently wait for us to respond on Monday morning.
Do you have a phone number I can call?
Do you have a phone number I can call?
We do not have a dedicated phone line. Most issues can be resolved over email or in the chat box. Please reach out to us there, first. If you still need to reach someone on the phone, we will try our best to accommodate.
email: info@mdsolarsciences.com
chat box: located in the lower right-hand corner of the website
I'm trying to reach you but you're not responding!
I'm trying to reach you but you're not responding!
That sounds frustrating! We try our best to respond to all messages in a timely manner. Please note our business hours. Additionally, we are not in the office on holidays or the weekends. We will respond to all messages once we're back in the office.
If you are emailing us but don't see a response, please make sure our messages aren't going to your spam folder or you don't have our email address blocked. Often times email providers will block messages from unfamiliar email addresses. Our customer support email address is info@mdsolarsciences.com, please ensure you're able to receive emails from that address.
What are your business hours?
What are your business hours?
You can order 24/7 on our website.
If you need assistance, our customer service is available Monday - Friday 9am-3:30pm EST. We respond to all inquiries from the weekend when we are back in the office on Monday mornings. We do not process or ship orders on the weekends.
